Director (Clinical)

Supervisor, Clinical Team

Type of position: Care Coordinator, Director (Clinical), Nursing

Date Posted: Monday, March 17, 2014

Hospice Program: Good Shepherd Hospice, Inc.

Location: Bartow Office

Description:

 

Role: The Clinical Team Supervisor is responsible for the daily clinical coordination, supervisor and oversight of the Interdisciplinary Group (IDG) in delivering palliative, supportive and emergent care to the patient/family unit as indicated in the plan of care.

 

Qualifications:

• Current Florida license as RN, or current licensure from another state plus a temporary Florida permit.
• Valid driver’s license and automobile insurance in the State of Florida.
• Reliable transportation to meet visit schedule.
• Minimum of three (3) years nursing experience, with at least one (1) year acute and medical surgery nursing.
• Excellent critical decision making and problem solving skills.
• Ability to use equipment with visual and auditory mechanisms.
• Ability to effectively communicate in English.
• Flexible schedule to meet the needs of hospice patients.
• Ability to physically access any home i.e. navigate stairs and narrow spaces, tolerate heat and lack of air conditioning, in any area Company serves.
• Ability to manage the emotional stress of working with and caring for terminally ill patients and their families.
• Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation.

 

Competencies:

• Satisfactorily complete competency requirements for this position.

 

Responsibilities of all employees: 

• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. 
• Comply with Company policies, procedures and standard practices.
• Observe the Company’s health, safety and security practices.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with co-workers both formally and informally.
• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

 

Leadership Success Factors: 

• Communication. Express thoughts and ideas clearly. Adapt communication style to fit audience.
• Initiative. Originate action to achieve goals.
• Management Identification. Identify with and accept the problems and responsibilities of management.
• Judgment. Make realistic decisions based on logical assumptions, factual information and in consideration of organizational resources.
• Planning, Organizing and Controlling. Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources. Monitor results.
• Leadership. Use appropriate interpersonal styles and methods in guiding others. 
• Ethics. Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse.
• Regulatory Compliance: Educate and monitor staff regarding their own and the organization’s responsibilities for regulatory compliance.

 

Job Responsibilities:

Clinical
• Act as primary clinical resource for clinical staff and IDG.
• Obtain report and monitor ongoing assessments of physical, psychological, social and spiritual needs of the patient, family and patient caregiver and initiate appropriate intervention or referral in collaboration with IDG.
• Recommend alternate approaches to patient care as indicated.
• Recommend palliative and home care management modalities in care of the patient prior to hospitalization.
• Facilitate/participate in complex patient care conferences as necessary to facilitate meeting expected outcomes established in the plan of care.
• Assist team, staff members to accurately determine patients’ clinical needs, along with the appropriate level of care.
• Provide education to IDG members regarding symptom control, case management, Company, community and financial resources guided by Policy and Procedure.
• Enhance the clinical practice of IDG staff by performing as a supervisor, role model, mentor, instructor and resource person.
• Provide coverage/assistance to staff as needed and as patient acuity dictates to ensure continuity of care to all patients.
• Provide information regarding available community resources and other referral sources when hospice care may not be appropriate.
• Schedule/provide coverage/assistance to team members as needed and as acuity dictates to ensure continuity of care to all patients on the team.
• Coordinate patient care, including assessing psychosocial, spiritual care, and volunteer needs, and make appropriate referrals, as needed.
• Coordinate the plan of care, ensuring that an individualized plan of care is developed that accurately reflects the patient’s evolving needs.
• Demonstrate clinical skills regarding: case management, application of company policy and procedure, physical assessment, intravenous therapies, pain medication titration, symptom management, and patient/family relationships.
• Take verbal orders from physicians, ARNPs and physician’s assistants.
• Facilitate seamless coordination of patients’ care between all parties, internal and external.
• Monitor and provide feedback and direction on care plan documentation to staff members.
• Educate patient, family, caregivers and other health professionals about disease process and decline, palliative interventions, care giving, dying process and safety practices.
• Attend patient deaths; prepare body for transport; oversee disposal of medications.
• Provide appropriate bereavement interventions to the family and caregiver in conjunction with psychosocial staff.
• Participate in Clinical-on-Call.
• Accept responsibility and is accountable for nursing actions: demonstrate an understanding of the legal consequences of nursing actions; request supervision when needed; perform within the guidelines established by the Florida Nurse Practice Act.

 

Operations 

• Monitor team’s performance, e.g., staff utilization and productivity, payroll, patient pay classes, status changes and patient care expenses related to hospitalizations, medications, supplies.
• Ensure staff compliance in accurate reporting of time and mileage expenditures.
• Assist in providing regular reports on productivity and other performance measures.
• Ensure effective and timely IDG and staff meetings.
• Inform staff members about clinical and company business matters.
• Implement assigned component of the organizational disaster plan.
• Collaborate with other teams and departments, i.e., Pharmacy, Infusion Program, DME, HospiceHelp24, Continuous Care Program, Hospice Houses and Admissions, to ensure all patient care needs are met.
• Ensure all required processes are completed in a timely manner to support regulatory compliance, e.g., recertification updates, care plans, physician orders.
• Assist with determining daily utilization of staff.
• Participate in departmental planning.
• Evaluate quality of care delivered by staff; work collaboratively with manager to identity staff needs; assist staff in meeting patient/family needs.
• Collaborate with other departments, i.e., Medical Services, Pharmacy, Infusion Program, and Continuous Care, to ensure patient care needs are addressed.

 

Communication

• Present concise and pertinent oral and written reports to IDG; respect and encourage input from all disciplines.
• Communicate accurately and completely to physicians, staff members, patients, families, and supervisors; utilize positive approaches when working with others.
• Assist in communicating new/revised policies and procedures and departmental updates to staff. 
• Assist in determining agenda and conducting staff meetings with direction from Director. 
• Establish a consistent system for communication of agency/department updates to staff.
• Ensure that an effective communication system is in place for staff to receive current patient/family 
information.
• Provide timely and consistent feedback to referral sources, physicians, and patient/families.
• Ensure effective, cooperative, courteous and clear communication with team members, outside agencies, other departments, peers and management in order to meet patient care needs.
 

Supervisory

• Document as necessary on appropriate company forms with accuracy, timeliness, legibility, professional terminology and awareness of legal and regulatory implications.
• Assist in ensuring adequate orientation for new employees.
• Assist in interviewing, select and hire new personnel.
• Carry out other supervisory responsibilities including conflict resolution, coaching and counseling, performance evaluations, and timely document submission in conjunction with Director.
• Perform on-site performance assessments of staff as needed.
• Assist in coordinating completion of employee training requirements (Due/past due training).

 

Financial

• Demonstrate knowledge of payment structures and paperwork necessary to change financial classes.
• Utilize staffing, supplies, equipment, medications, laboratory and patient therapies within the Company philosophy.
• Employ palliative management modalities in care of the patient prior to hospitalization.

 

Quality Assessment Performance Improvement (QAPI)

• Identify QAPI opportunities in patient care and other areas of supervision, including risk trends/patterns.
• Participate in QAPI projects and activities.
• Assist in ensuring that the processes for identifying and mitigating sentinel events are clearly communicated to and utilized by staff members.

 

Staff Development 

• Assist with the orientation and mentoring of staff.
• Assist in reviewing patient care documentation and providing on-site clinical supervisory visits to identify strengths and areas of development for the clinical staff.
• Supervise clinical staff to assess individual competency.
• Promote professional development of all members of the IDG.
• Recognize, reinforce, and enhance the role of all disciplines in the IDG. 
• Identify learning needs of clinical staff based on assessments and observations and assist manager to develop educational plans to meet the needs. Provide written/verbal input to the evaluation of IDG staff to the Director. 

 

Customer Service and Marketing

• Assist in ensuring timely attention to and effective solutions for customer concerns and complaints.
• Provide outstanding customer service to the company’s customers, both internal and external.
• Recommend to Director, suggestions to improve customer satisfaction.
• Assist in collecting feedback from referral sources.
• Assist in carrying out admissions and marketing plans in service area(s).

 

Professional Development

• Pursue own professional growth through attendance at required in-services and other educational offerings. Establish professional goals for self and continually evaluate self in the attainment of these goals.

 

Additional Nursing Home Team CTS Responsibilities:

• Supervision of the nursing home patient.
• Coordination of care with nursing home.
• Development of joint hospice/nursing home plan of care.
• Proper knowledge and reporting of abuse and neglect in nursing home setting.
• Assist with orientation and training to nursing home staff.
• Knowledge of regulations that govern nursing home facilities and mentor staff on adherence to these regulations.
• Ensure nursing home is provided with appropriate documents (i.e., election statement, certifications).
• Meet with administrative team of assigned facilities on a regularly scheduled basis.
• Facilitate communication between IDG members and nursing home administrative staff

 

Other:

• Duties as assigned by the Director

 

 

Apply:

To apply, click the following link:

https://re2o.ultipro.com/LIF1002/JobBoard/JobDetails.aspx?__ID=*C09E52A998644DB1

Supervisor, Clinical Team

Type of position: Care Coordinator, Director (Clinical), Nursing

Date Posted: Monday, February 17, 2014

Hospice Program: Good Shepherd Hospice, Inc

Location: Bartow Office

Description:

 

Role: The Clinical Team Supervisor is responsible for the daily clinical coordination, supervisor and oversight of the Interdisciplinary Group (IDG) in delivering palliative, supportive and emergent care to the patient/family unit as indicated in the plan of care.
 


Qualifications:

• Current Florida license as RN, or current license from another state plus a temporary Florida permit.
• Valid driver’s license and automobile insurance in the State of Florida.
• Reliable transportation to meet visit schedule.
• Minimum of three (3) years nursing experience, with at least one (1) year acute and medical surgery nursing.
• Excellent critical decision making and problem solving skills.
• Ability to use equipment with visual and auditory mechanisms.
• Ability to effectively communicate in English.
• Flexible schedule to meet the needs of hospice patients.
• Ability to physically access any home i.e. navigate stairs and narrow spaces, tolerate heat and lack of air conditioning, in any area Company serves.
• Ability to manage the emotional stress of working with and caring for terminally ill patients and their families.
• Ability to perform the essential functions and physical requirements (including, but not limited to: lifting patients and/or equipment, bending, pushing/pulling, kneeling) of the job with or without reasonable accommodation.
 


Competencies:

• Satisfactorily complete competency requirements for this position.

 
Responsibilities of all employees: 
• Represent the Company professionally at all times through care delivered and/or services provided to all clients.
• Comply with all State, federal and local government regulations, maintaining a strong position against fraud and abuse. 
• Comply with Company policies, procedures and standard practices.
• Observe the Company’s health, safety and security practices.
• Maintain the confidentiality of patients, families, colleagues and other sensitive situations within the Company.
• Use resources in a fiscally responsible manner.
• Promote the Company through participation in community and professional organizations.
• Participate proactively in improving performance at the organizational, departmental and individual levels.
• Improve own professional knowledge and skill level.
• Advance electronic media skills.
• Support Company research and educational activities.
• Share expertise with co-workers both formally and informally.
• Participate in Quality Assessment and Performance Improvement activities as appropriate for the position.

 
Leadership Success Factors: 
• Communication. Express thoughts and ideas clearly. Adapt communication style to fit audience.
• Initiative. Originate action to achieve goals.
• Management Identification. Identify with and accept the problems and responsibilities of management.
• Judgment. Make realistic decisions based on logical assumptions, factual information and in consideration of organizational resources.
• Planning, Organizing and Controlling. Establish course of action for self and/or others to accomplish a specific goal; plan proper assignments of personnel and appropriate allocation of resources. Monitor results.
• Leadership. Use appropriate interpersonal styles and methods in guiding others. 
• Ethics. Model highest standards of conduct and ethical behavior, adopting a strong position against fraud and abuse.
• Regulatory Compliance: Educate and monitor staff regarding their own and the organization’s responsibilities for regulatory compliance.

 

 

For more information regarding this position, follow the link provided under Apply

 

 

Apply:

To apply, follow the link: https://re2o.ultipro.com/LIF1002/JobBoard/JobDetails.aspx?__ID=*C09E52A998644DB1